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We are commited to providing the best customer satisfaction possible. We will gladly refund or replace any defective item and most non-defective items. However, we reserve the right to charge a restocking fee of up to 20% of the order. Within 30 days of receipt of your order, you may return products that:
Are in their original packaging
Have original manufacturer information
Are not used, installed, or disassembled
Are not damaged due to incorrect installation
Do not having missing parts, hardware or instructions
The following orders are not returnable:
Custom or special orders
Automotive repair manuals, CD or Paper version
Service Reset Tools
Electrical Parts and Components (Such as: ECU's, Push Button Units, relays, air mass meters, etc)
Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued. All applicable sales taxes will also be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error. C.O.D. shipments will not be accepted. Items incorrectly shipped to SoCalMotorsport will not be returned. Items not purchased from SoCalMotorsport will not be accepted. Items without and RMA# will also not be accepted.
Core Returns
If you would like to return an item associated with a core return value, please submit your request through our Returns form. Please note:
All fluids must be drained from the core
The core must be securely wrapped in plastic and sealed
Cores must be returned in the packaging used in the shipment of the order sent to you
Your core will be inspected to determine if the core is rebuild-able
Core return shipping charges are the responsibility of the customer. These are not refundable.
Refunds
We will issue a full refund for any returned products when your return meets the above requirements. The cost of shipping will be credited only in those instances where the return is a result of our error.
Damaged Products
If your product has been damaged in shipment, please complete our form at Returns within 24 hours of receipt of your product to begin the returns process. We will then contact you via email with further instructions on filing your claim. SoCalMotorsport.com is not responsible or liable for any damage due to the installation/tips given on this site. Any damage is the sole responsibility of the person working on the vehicle.
Guarantee
SoCalMotorsport guarantees the workmanship of the products sold. If you have received a defective product, please review the manufacturer information included with your new product, and if you wish to return it, please email us.
Questions, problems, suggestions?
If you have any problems with your order, please don't hesitate to email us.
To issue a Return Authorization request, please email us at sales@socalmotorsport.com. |
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